These Terms and Conditions set out the basis on which Removal Companies Barnes provides removal, relocation, storage and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or uses our services.
Company means Removal Companies Barnes, which provides removal and associated services.
Services means household, office or commercial removals, packing, loading, transportation, unloading, storage and any related work agreed in writing.
Quotation means the written or electronic estimate provided by the Company describing the Services, charges and any specific conditions.
Goods means the items, belongings or property that the Company is requested to move, pack, handle, transport or store.
2.1 The contract between the Customer and the Company is formed when the Customer accepts the Quotation in writing or electronically, or when the Customer confirms a booking by any agreed method and the Company acknowledges that booking.
2.2 Any Quotation issued by the Company is based on the information supplied by the Customer and is subject to these Terms and Conditions. If any information is inaccurate or incomplete, the Company reserves the right to amend or withdraw the Quotation and adjust the charges accordingly.
2.3 These Terms and Conditions apply to the exclusion of any other terms the Customer may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless expressly agreed in writing by the Company.
3.1 The Customer may request a Quotation by providing accurate details of the property, access conditions, volume of Goods, service address, service dates and any special requirements.
3.2 Quotations may be provided following an on-site visit, video survey, telephone consultation or written correspondence, depending on the Company’s assessment of the job.
3.3 When accepting the Quotation, the Customer must confirm the date of the move, addresses for collection and delivery, any access restrictions, and whether additional services, such as packing or dismantling, are required.
3.4 Bookings are only confirmed once the Company has accepted the booking and, where applicable, received any required deposit or advance payment.
3.5 The Customer is responsible for ensuring that all details on the booking confirmation are correct. Any changes must be notified to the Company as soon as reasonably possible and may result in changes to the charges or availability of Services.
4.1 The Company will provide the Services with reasonable care and skill, using competent staff and suitable vehicles and equipment for the agreed work.
4.2 Unless expressly stated in the Quotation, the Services do not include the disconnection or reconnection of appliances, removal of fixtures or fittings, or any work involving gas, electrics, plumbing or specialist installations.
4.3 The Company may refuse to move any Goods that it reasonably believes are unsafe, illegal, prohibited, contaminated, or not properly packaged, or which could cause damage to other property or pose a risk to staff or third parties.
4.4 The Company will use reasonable endeavours to carry out the Services on the agreed date and within any estimated time frame, but time shall not be of the essence. The Company shall not be liable for delays caused by circumstances beyond its reasonable control.
5.1 The Customer must ensure that adequate and safe access is available to the property at both collection and delivery points, including suitable parking for vehicles, and must obtain any permissions or permits required.
5.2 The Customer must arrange for lifts, service entrances or loading bays to be available if required, and must inform the Company of any stairs, narrow corridors, restricted access, low ceilings, or other obstacles that may affect the Services.
5.3 The Customer is responsible for properly preparing and packing the Goods, unless packing services form part of the Quotation. Fragile or valuable items must be securely packed and clearly marked.
5.4 The Customer must remove, secure or protect any items left in furniture or drawers, and ensure that all personal documents, jewellery, money and other valuables are removed from Goods prior to the move.
5.5 The Customer must be present, or ensure that an authorised representative is present, at collection and delivery to provide instructions and sign any job sheets or inventories, unless otherwise agreed in writing.
6.1 The charges for the Services are set out in the Quotation or otherwise notified to the Customer prior to the booking being confirmed.
6.2 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be stated in the Quotation or at the time of booking.
6.3 Unless agreed otherwise, all balances are payable on or before completion of the Services. The Company reserves the right to refuse to commence or continue Services if payment terms are not met.
6.4 The Company may charge additional fees where:
a. There are delays caused by the Customer that extend the time on site beyond any estimate.
b. Access is different from that described, requiring additional staff, equipment or time.
c. Additional Goods or services are added on the day of the move.
d. Parking charges, tolls, congestion charges or similar fees are incurred.
6.5 All charges are exclusive of any applicable taxes unless otherwise stated. Any applicable taxes will be added to the invoice at the prevailing rate.
7.1 If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company as soon as reasonably practicable.
7.2 The following cancellation charges may apply, calculated as a percentage of the agreed charges:
a. More than 10 working days before the move date: no cancellation charge, although any non-refundable third-party costs may be retained.
b. Between 5 and 10 working days before the move date: up to 30 percent of the agreed charges.
c. Less than 5 working days before the move date: up to 60 percent of the agreed charges.
d. Cancellation on the move date or after arrival on site: up to 100 percent of the agreed charges.
7.3 If the Customer postpones the move date, the Company will use reasonable endeavours to accommodate the new date. Postponement may be treated as cancellation and rebooking at the Company’s discretion, particularly where significant costs have already been incurred.
7.4 The Company reserves the right to cancel or postpone the Services if:
a. The Customer fails to provide required information or payment.
b. Access is unsafe or illegal.
c. Weather or other conditions present a serious risk to staff, vehicles or property.
In such circumstances, the Company will refund any prepayments for Services not carried out, less any reasonable costs already incurred.
8.1 The Company will not knowingly carry or handle prohibited or dangerous items, including but not limited to:
a. Explosives, firearms, ammunition and weapons.
b. Flammable or hazardous substances such as petrol, diesel, gas cylinders, solvents, paints or chemicals.
c. Perishable food or items requiring temperature-controlled storage.
d. Live animals, plants or other living organisms.
e. Illegal substances or items obtained unlawfully.
8.2 The Customer must not include such items in the Goods and must advise the Company in advance of any items that might present an unusual risk.
9.1 The Company will take reasonable care of the Goods while they are in its custody or control. The Company’s liability for loss of or damage to the Goods is subject to the terms in this section.
9.2 Unless otherwise agreed in writing, the Company’s liability for any single item shall be limited to a reasonable replacement or repair cost, up to a maximum amount per item as may be specified in the Quotation or otherwise notified to the Customer.
9.3 The Company shall not be liable for:
a. Loss or damage arising from faulty or insecure packing by the Customer.
b. Damage to items that are inherently fragile or with pre-existing defects.
c. Loss of or damage to jewellery, watches, precious metals, money, documents, collections or items of special value, unless specifically declared and agreed in writing.
d. Indirect or consequential loss, including loss of profits, loss of use or loss of enjoyment.
e. Loss or damage arising from war, terrorism, civil unrest, acts of government, extreme weather or other events beyond the Company’s reasonable control.
9.4 The Customer is advised to arrange appropriate insurance cover for the Goods during the move and any storage period. Any insurance arranged by the Company will be subject to separate terms and conditions, which will be made available where applicable.
9.5 Any visible loss or damage must be reported to the Company as soon as reasonably practicable and, in any event, within 7 days of completion of the Services. Failure to notify within this period may affect the ability to investigate or settle any claim.
10.1 The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom.
10.2 Where the Services include removal and disposal of unwanted items, the Company will transport such items only to properly licensed facilities or transfer stations as required by law.
10.3 The Customer must not request the Company to dispose of hazardous or controlled waste, including chemicals, asbestos, medical waste or other restricted materials. The Company reserves the right to refuse to handle such items.
10.4 The Customer remains responsible for the legal status and origin of any waste items. The Customer confirms that any items designated for disposal are lawfully in the Customer’s possession and may be disposed of without breaching the rights of any third party.
10.5 The Company will, wherever practicable, prioritise re-use and recycling routes over landfill and will seek to operate in a manner consistent with good environmental practice.
11.1 Where storage services are provided, the Goods may be held at facilities selected by the Company. The Company may move the Goods between facilities without prior notice, provided that the level of care and security is not materially reduced.
11.2 Storage charges are payable in advance or as otherwise agreed. The Company may exercise a lien over the Goods for unpaid charges and may, after reasonable notice, sell or dispose of Goods to recover unpaid sums.
11.3 The Customer must keep the Company updated with current contact details throughout any storage period.
12.1 If the Customer has any concerns about the Services, the Customer should raise them with the Company as soon as reasonably practicable so that steps can be taken to address the issue.
12.2 The Company will review and respond to all complaints promptly and will seek to resolve matters by agreement wherever possible.
13.1 The Company will process personal data provided by the Customer only for the purposes of providing the Services, administering the contract, and complying with legal obligations.
13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
14.1 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent.
14.2 If any provision of these Terms and Conditions is found by any court or authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 Any waiver of any right or remedy under these Terms and Conditions must be in writing and shall not operate as a waiver of any subsequent right or remedy.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Removal Companies Barnes or by using our Services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
There are many removal companies Barnes which offer professional removal help, but only our company won’t charge you extortionate prices for it.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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